Warranty

LS2 Helmets Warranty Policy

Warranty Coverage:

LS2 Helmets offers a one-year warranty on all helmets purchased through www.ls2helmetsindia.com, covering manufacturing defects related to the helmet shell only.

Warranty Claim Requirements

  • Original Invoice Mandatory: All warranty claims must be supported by the original tax invoice. Claims submitted without a valid invoice will not be accepted.
  • Eligibility Based on MRP: Products purchased below the Maximum Retail Price (MRP) due to discounts or promotional offers are not covered under warranty.
  • Limited Warranty Scope: Warranty coverage is strictly limited to manufacturing defects related to the helmet shell. It does not extend to movable or replaceable parts such as hinges, vents, visors, electronics, gauges, adjusters, peaks, Pinlock inserts, or interior components.
  • Authorized Purchase Channel: Only helmets purchased directly from www.ls2helmetsindia.com are eligible for warranty claims. Products bought from third-party sellers or other platforms are not covered.
  • Company Discretion: LS2 Helmets reserves the right to approve or reject any warranty claim at its sole discretion.

Warranty Exclusions

The LS2 Helmets warranty is strictly limited to manufacturing defects related to the helmet shell. It does not cover the following conditions or circumstances:

1. *Accidents and Impact Damage:* Damage resulting from accidents, impacts, collisions, drops or falls.
2. *Paint Fading:* Fading, discoloration, peeling or deterioration of paint due to prolonged exposure to sunlight or ultraviolet (UV) radiation, particularly on high-visibility or bright-colored helmets, or as a result of exposure to helmet cleaning solutions, chemicals, detergents or other cleaning agents that may affect the helmet's paint or finish.
3. *Unauthorized Modifications:* Customization or technical modifications made by the user, including the application of paints, adhesives, glues or additional screws.
4. *Subjective Concerns:* Issues relating to comfort, size, wind or whistling noise, padding sound, aerodynamics or fit, which are not considered manufacturing defects under this limited warranty.
5. *Chemical or Heat Exposure:* Damage caused by exposure to harmful chemicals, including mentholated spirits, solvents, unsuitable cleaning agents or other chemicals, or to high-temperature environments.
6. *Negligence and Improper Maintenance:* Damage resulting from improper care, cleaning, storage or maintenance of the helmet or its components.
7. *Misuse, Abuse and Improper Handling:* Any damage, defect or deterioration to the visor, hinges, vents, adjusters, locking mechanisms or other movable parts resulting from misuse, abuse (whether intentional or otherwise), negligence, improper handling, incorrect installation, unauthorized adjustment or failure to follow recommended care, cleaning and maintenance instructions. This includes damage caused by excessive force, rough handling, improper cleaning methods or the use of unsuitable chemicals and cleaning agents.
8. *Abnormal Usage:* Damage resulting from use under abnormal or extreme conditions.
9. *Normal Wear and Tear:* Deterioration resulting from regular use, including paint damage, scratches and surface wear.
10. *Natural Aging:* Natural aging, deterioration, damage or cracking of internal fabrics, padding and liners due to regular use.
11. *Water Damage to Interior Fabrics:* Damage to internal fabrics or liners caused by contact with water.
12. *Beading Detachment:* Detachment or deterioration of beading resulting from regular use.
13. *Visor and External Component Damage:* Scratches, scuffs, marks or other damage to the visor and other external parts.
14. *Visor UV Coating:* Wear, deterioration or peeling of the visor's UV coating resulting from use.
15. *Movable and Replaceable Components:* Defects or damage involving hinges, vents, visors, electronics, gauges, adjusters, peaks, Pinlock inserts, Pinlock pins and interior components.
16. *Pinlock Inserts and Pins:* Scratches, damage, deterioration or other defects affecting Pinlock inserts or Pinlock pins, including crumbling, cracking, loosening or breakage of Pinlock pins resulting from regular use, improper handling, misuse, negligence, or the use of external cleaning solutions, chemicals or maintenance products that are unsuitable for these components.
17. *Pinlock Lens Warranty:* LS2 Helmets does not provide warranty coverage for Pinlock lenses or inserts.Customers can contact for assistance and warranty-related enquiries.

For any warranty-related queries or claims, please reach out to us via the contact email provided.
Thank you for choosing LS2 Helmets———————————————————————————————————————————————————————————————————————————————————

LS2 Helmets India Riding Gear Warranty Policy

LS2 Helmets India offers a one-year limited warranty on riding gear, valid from the date of purchase. This warranty applies exclusively to jackets and pants and covers manufacturing defects such as faulty Velcro fastenings, zippers, and factory stitching.

Please note the following conditions and exclusions:

  • The warranty does not cover damage caused by normal wear and tear, misuse, improper care, or maintenance.
  • Fading of color due to regular use or exposure to sunlight—particularly in high-visibility or bright-colored gear—is not considered a manufacturing defect and is therefore not covered.

Issues caused by environmental exposure, such as rusting, fungal growth, or sun damage, are excluded from coverage.

LS2 does not accept liability for any secondary or consequential damages, including loss or damage to personal property associated with the use of the product.

Warranty Claim Process
To submit a warranty claim, please email thestore@ls2helmetsindia.com with the following:

  • Clear photographs of the affected product
  • A detailed description of the issue
  • A copy of the original purchase invoice

All claims will be reviewed and assessed accordingly. Please be aware that any invoice reflecting a discounted price will result in automatic disqualification of the warranty claim. Claims will only be accepted if the invoice reflects the full purchase price.

Thank you for choosing LS2 Riding Gear.

Warranty Claim Form Product Registration