LS2 Helmets Warranty Policy
Warranty Coverage:
LS2 Helmets provides a one-year warranty on every helmet sold through www.ls2helmetsindia.com covering manufacturing defects on the shell only.
Warranty Claim Requirements:
- The warranty claim must be accompanied by the original tax invoice.
- Products purchased below the MRP due to offers or discounts are not covered under warranty.
- Claims without valid invoices will not be entertained.
- Liability is limited to shell repairs and does not cover movable parts such as hinges, air vents, visors, electronics, gauges, adjusters, peaks, pin locks, or any interior components.
- The company reserves the right to reject any claim at its sole discretion.
- Products not purchased directly from www.ls2helmetsindia.com are not eligible for warranty claims.
Exclusions:
The warranty is limited to manufacturing defects only. LS2 Helmets is not responsible for issues arising from:
- Accidents or falls
- Color chipping on the EPS
- Paint fading from prolonged exposure to sunlight/UV light, especially for high-visibility and bright colors
- Customization or technical modifications made by the user (e.g., paints, glue, adhesives, screws)
- Subjective concerns related to comfort, size, wind noise, whistling noise, padding noise, aerodynamics, fit, etc., will not be considered defects under warranty.
- Application of or contact with harmful chemicals (including mentholated spirits) or exposure to intense heat sources
- Lack of maintenance and care
- Usage under abnormal conditions
- Damage to paint due to regular usage
- Aging, damage, or cracks in inner fabrics or liners due to usage
- Damage to inner fabrics from water contact
- Helmet beading coming off due to usage
- Scratching and marks on the visor and external parts
- Damage to the UV coating on the visor due to usage
- Subjective concerns related to comfort, size, wind noise, whistling noise, padding noise, aerodynamics, fit, etc., will not be considered defects under warranty.
For any warranty-related inquiries or claims, please contact us at the provided email address. Thank you for choosing LS2 Helmets!
———————————————————————————————————————————————————————————————————————————————————
LS2 Helmets India Riding Gear Warranty Policy
- LS2 offers a one-year warranty on riding gear which can be claimed within one year of the purchase date.
- Warranty covers any manufacturing defects in LS2 jackets, including issues with Velcro fastenings, zippers, and factory stitching.
- LS2 Helmets does not provide any warranty for damage caused by wear and tear or misuse of the products.
- Color fading may result from regular use or exposure to sunlight, especially with high-visibility colors, and therefore cannot be claimed under warranty.
Any issues resulting from climate exposure, such as rusting, fungal growth, or damage from sun exposure, are not covered under this warranty. - This warranty does not cover any secondary or consequential losses, including damage to personal property resulting from the use of the product.
- To initiate a warranty claim, please contact us at thestore@ls2helmetsindia.com. Include photos of the product, a detailed explanation of the issue, and a copy of your original invoice. We will review your claim and provide further instructions.
- Any discounts mentioned on the original invoice will automatically result in the rejection of your warranty claim. Please ensure that the invoice reflects the full purchase price for the claim to be considered valid.